Frequently Asked Questions (FAQs)

Effective Date: April 23, 2026

Store Name: Wpdog | Operated by: AUSTIN KASEY HAZEN LLC

Welcome to the Wpdog Frequently Asked Questions page. We understand that shopping for women’s clothing online requires a high level of trust and clarity. To ensure your experience with us is as seamless as possible, we have compiled a comprehensive list of questions covering our logistics, return policies, payment security, and business operations.

If your specific question is not addressed below, our professional support team is available during standard business hours to provide personalized assistance.

1. General Information & Brand Identity

Who is Wpdog?
Wpdog is a premier online destination for modern women’s clothing, operated by AUSTIN KASEY HAZEN LLC. Our brand is built on the principles of quality, style, and professional service. We curate collections that empower women to feel confident and stylish in their everyday lives.

Where is your company located?
Our corporate headquarters and primary fulfillment center are located at:
759 Creekbridge Dr, Rock Hill, SC, 29732, United States.
All orders are processed and shipped directly from this location to ensure maximum quality control.

Who owns Wpdog?
The store is owned and operated by AUSTIN KASEY HAZEN. Our leadership is dedicated to maintaining high standards of customer satisfaction and operational excellence.

2. Shipping & Delivery Logistics

How much does shipping cost?
We offer a straightforward, professional shipping model. We charge a $6.99 flat rate for all domestic orders within the United States. There are no hidden surcharges or variable weight-based fees.

Which carriers do you use for delivery?
To ensure your clothing arrives safely and on time, we partner with the industry’s most reliable carriers: USPS (United States Postal Service), UPS (United Parcel Service), and FedEx.

How long will it take to receive my order?
Your total delivery time is composed of two phases: Handling Time and Transit Time.

What is your daily order cut-off time?
To maintain our 1–3 day handling commitment, our daily cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed after this time, or on weekends/holidays, will begin processing on the next business day.

Do you ship internationally?
Currently, Wpdog focuses exclusively on serving customers within the United States. We do not offer international shipping at this time.

3. Returns & Refunds

What is your return policy window?
We offer a generous 60-day return window. You have 60 calendar days from the date of delivery to initiate a return for any eligible women’s clothing item.

Are there any fees for returns?
No. We believe in "Fair Play" fashion. There are $0.00 restocking fees and $0.00 return shipping fees. If you are not satisfied with your purchase, we provide a prepaid return label at no cost to you.

How long does it take to receive a refund?
Once your return is received and inspected at our facility, we process your refund within 12 business days. The funds will be credited back to your original payment method (PayPal, Stripe, or Airwallex).

4. Orders & Cancellations

Can I change or cancel my order?
Because we aim for rapid fulfillment, the window for changes is very small. If you contact us before the 5:00 PM EST cut-off on the day of your order, we can usually cancel or modify it. If the order has already entered handling or shipping, you may return the item for a full refund once it arrives.

How do I track my package?
Once your order is handed over to the carrier, we will email you a Shipping Confirmation containing your tracking number and a direct link to the carrier’s website. Please allow 24–48 hours for the tracking status to update.

5. Payments & Security

Which payment methods do you accept?
We accept a variety of secure payment options: Credit/Debit Cards (Visa, Mastercard, American Express, and Discover processed via Stripe or Airwallex) and Digital Wallets (PayPal, including "PayPal Pay Later" options).

Is my payment information secure?
Absolutely. Wpdog utilizes SSL (Secure Sockets Layer) encryption to ensure all transactions are protected. We do not store your full credit card details on our servers; all financial data is handled by our PCI-compliant payment processors.

6. Products & Sizing

How do I know which size to order?
Every clothing item on our Site includes a detailed description. We recommend measuring yourself and comparing your results to the specific size charts provided on the product pages.

The color looks slightly different in person. Why?
Colors may vary slightly due to different monitor/screen calibration settings, natural lighting vs. studio lighting, and minor dye-lot variations during the manufacturing process.

7. Customer Support & Business Hours

How can I contact Wpdog?
Our professional support team is ready to assist you.
Email: [email protected]
Response Time: We aim to respond to all inquiries within 24 business hours.

What are your business hours?
Monday – Friday: 8:00 AM – 5:00 PM (EST).
Saturday – Sunday: Closed (Orders placed on weekends are processed Monday morning).

8. Troubleshooting & Common Issues

My tracking says "Delivered" but I haven't received it. What should I do?
Check around your property and with neighbors. Wait 24 hours. If it is still missing, please contact the carrier (USPS, UPS, or FedEx) to file a claim, then email us at [email protected] so we can assist with the investigation.

I received a damaged or incorrect item. What is the process?
We apologize for any errors. Please email us within 48 hours of delivery with your order number and photos of the damage or the incorrect item. We will provide a replacement or a full refund immediately at no cost to you.

9. Security & Privacy

Do you sell my personal data?
No. AUSTIN KASEY HAZEN LLC respects your privacy. We only use your information to fulfill your orders, communicate regarding your purchases, and improve our Site’s performance.

10. Corporate Responsibility

11. Final Summary of Terms

By shopping at Wpdog, you are supported by a professional framework designed to protect the consumer. Whether it is our $6.99 flat-rate shipping, our 60-day free return guarantee, or our commitment to a 12-day refund cycle, every policy is crafted to ensure you can shop for women's fashion with absolute confidence.

Contact Us: AUSTIN KASEY HAZEN LLC

759 Creekbridge Dr, Rock Hill, SC, 29732, United States

Email: [email protected]