Return & Refund Policy

Last Updated: April 23, 2026

Store Name: Wpdog | Operated by: AUSTIN KASEY HAZEN LLC

At Wpdog, your satisfaction is the cornerstone of our business. We recognize that finding the perfect fit or style in women’s clothing can sometimes require a second look. Whether a garment doesn't sit quite right or the color isn't what you envisioned, we are here to ensure that your experience is seamless, stress-free, and entirely transparent.

This Return & Refund Policy is designed to provide you with peace of mind. We have established a generous return window and an efficient refund process to ensure that you can shop with confidence, knowing that we stand behind every piece of clothing we sell.

1. Our Commitment to Your Satisfaction

We believe that high-quality fashion should come with high-quality service. Our policy is built on the principle of fairness. We provide a 60-day return window and a guarantee of zero fees for your returns. This means no restocking fees and no hidden administrative costs. Our goal is to make the return process as effortless as the initial purchase.

2. Return Eligibility and Conditions

To maintain the quality of our inventory and ensure that every customer receives pristine garments, we require that all returned items meet specific criteria.

2.1 Standard Eligibility

To be eligible for a return, your item must be in the same condition that you received it. Specifically:

• Condition: The item must be unworn, unwashed, and free of any scents (perfume, detergent, or smoke).
• Tags: All original tags, labels, and branding must remain securely attached to the garment.
• Packaging: Whenever possible, please return the item in its original protective packaging.
• Hygiene: For specific items such as intimates or swimwear, the hygiene seal must remain intact. If the seal has been broken or removed, the item is ineligible for return due to health and safety regulations.

2.2 Non-Returnable Items

While we strive to accept most returns, certain items are excluded for your protection and ours:

• Items marked as "Final Sale" at the time of purchase.
• Gift cards.
• Personalized or custom-altered clothing.

3. Return Timelines and Fees

We understand that life can be busy, which is why we offer one of the most flexible return windows in the industry.

4. The Step-by-Step Return Process

Initiating a return at Wpdog is designed to be straightforward. Please follow these steps to ensure your return is processed without delay:

5. Refund Policy and Processing

Once your return arrives at our facility in Rock Hill, South Carolina, it undergoes a professional inspection to verify its condition.

5.1 Inspection and Approval

Our team will inspect the item within 1–3 business days of arrival. We look for compliance with our eligibility standards (unworn, tags attached, etc.).

5.2 Refund Timeline

Once approved, your refund will be initiated immediately.

• Refund Duration: We commit to completing the refund process within 12 business days of receiving your returned item.
• Payment Method: Refunds are automatically credited back to your original method of payment.

Please Note: While we process refunds within 12 days, your bank or credit card issuer may take additional time (typically 3–5 business days) to post the credit to your account.

6. Damaged, Defective, or Incorrect Items

While we take great care in our quality control and shipping processes, we acknowledge that errors can occur. If you receive an item that is damaged in transit, defective in its construction, or if we have sent you the incorrect size or style, we will prioritize your resolution.

6.1 Reporting Issues: Please notify us at [email protected] within 48 hours of delivery with your Order Number, description, and clear photographs.

6.2 Resolution: For damaged or defective items, we will offer a full refund or a replacement at no cost to you.

7. Exchanges

At this time, Wpdog does not offer direct "item-for-item" exchanges. The most efficient way to "exchange" an item is to follow the return process for a refund and place a new order for the desired item.

8. Late or Missing Refunds

If the 12-day processing window has passed and you have not yet seen your refund, please check your account again, contact your credit card company, and then your bank. If you still have not received it, please contact us at [email protected].

9. Order Cancellations

If the order has not been processed, we will cancel and refund immediately. If it has already entered the shipping phase, you will need to follow the standard return process after receiving the package.

10. Policy Transparency and Fair Play

Our 60-day, no-fee return policy is designed to be customer-friendly. In return, we ask for "fair play". We monitor return frequency to keep costs low and continue offering free returns to our loyal shoppers.

11. Contact and Business Information

11.1 Response Time Guarantee: You can expect a professional response to your return or refund inquiry within 24 business hours.

12. Final Acknowledgement

By purchasing from Wpdog, you acknowledge that you have read, understood, and agreed to the terms of this Return & Refund Policy. We appreciate your trust in AUSTIN KASEY HAZEN LLC.