Privacy Policy

WPDOG.COM operates the online store at wpdog.com. This policy explains what we collect, how we use it, when we share it, and the choices you have. If you have questions, contact us at [email protected].

Information we collect

We collect information to process orders, run our website, and support our customers. The categories below describe what we collect and why.

Category	Examples	How we collect it	Primary uses
Contact details	Name, email address, phone number, shipping and billing addresses	Provided by you at checkout, account signup, or customer support	Process and deliver orders, account management, customer support, service updates
Order & transaction data	Items purchased, order ID, purchase amount, delivery status, return/exchange details	Generated during checkout and order handling	Fulfillment, returns/exchanges, fraud prevention, accounting
Payment information	Payment method, masked card details, transaction identifiers	Processed by our payment partners (e.g., PayPal, Stripe, Airwallex). We do not store full card numbers.	Process payments, refunds, fraud prevention
Device & usage data	IP address, browser type, device identifiers, pages viewed, time stamps	Automatically collected via cookies and similar technologies	Site functionality, analytics, security, and performance
Communications	Emails and messages you send us, survey responses	Provided by you	Respond to inquiries, improve our services, customer support
Preferences & marketing	Newsletter opt-in status, notification preferences	Provided by you or inferred from site interactions (where allowed)	Send marketing you request or consent to, personalize recommendations
User content	Product reviews, ratings, photos (if you choose to upload)	Provided by you	Display on our store, improve product information

Cookies and similar technologies

We use cookies, pixels, and similar tools to make our site work and to understand how it’s used. You can control cookies in your browser settings and, where available, through on-site cookie preferences. Blocking some cookies may affect site functionality.

Type	What they do	Examples
Essential	Enable core features like cart, checkout, and account login	Session ID, authentication, security
Analytics	Help us understand site traffic and improve performance	Page views, time on page, referral sources
Personalization	Remember your preferences and show relevant content	Language, region, recently viewed products
Advertising	Show our ads on other sites and measure campaign effectiveness (where permitted)	Ad performance metrics, interest segments

How we use your information

• Process and deliver your orders, returns, and exchanges
• Operate, maintain, and improve our website and services
• Provide customer service and respond to requests
• Personalize your experience and recommendations (where allowed)
• Send transactional messages about your orders and account
• Send marketing communications if you opt in or where permitted; you can unsubscribe at any time
• Detect, investigate, and prevent fraud or security issues
• Comply with legal, tax, and regulatory obligations

How we share information

We share personal information only as needed for business operations, or when you ask us to. We do not share your information with third parties for their independent marketing without your permission.

Recipient	Purpose	Notes
Payment processors	Process payments and refunds, fraud prevention	PayPal, Stripe, and Airwallex handle your payment information. We do not receive or store full card numbers.
Fulfillment partners	Shipping, delivery updates, and returns logistics	Includes carriers, warehouses, and logistics providers
Technology & support vendors	Hosting, security, analytics, customer service tools, email delivery	Service providers only access data as needed to perform services for us
Advertising and analytics partners	Measure performance and, where permitted, show relevant ads	Subject to your cookie/consent choices
Legal and compliance	Respond to lawful requests, protect rights and safety	Courts, regulators, and law enforcement as required
Business transfers	Corporate transactions such as a merger, acquisition, or asset sale	Information may transfer as part of the transaction
With your direction	Public reviews, user-submitted photos, or when you link to social media	Content you submit may be visible to others

Data storage, location, and retention

• Storage: We store information on secure systems operated by us and trusted service providers.
• Location: Data may be processed in your country and in other locations where we or our service providers operate.
• Retention: We keep information only as long as needed for the purposes described above, including legal, tax, and accounting requirements. For example, we retain order records for recordkeeping, keep account information while your account is active, and maintain marketing preferences until you unsubscribe or request deletion.

Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (HTTPS) on our website and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

• Access, correct, or delete your information: Contact [email protected]. We may need to verify your identity before fulfilling a request.
• Marketing communications: Unsubscribe using the link in our emails or contact us. We will continue to send transactional emails about your orders and account.
• Cookies: Manage cookies in your browser settings and, where available, via on-site cookie controls.
• Objection and restrictions: You may ask us to limit certain processing where applicable.

Children’s privacy

Our site is not directed to children, and we do not knowingly collect personal information from children. If you believe a child provided us information, contact [email protected] so we can remove it.

Do Not Track

Some browsers send Do Not Track (DNT) signals. Our site does not respond to DNT signals consistently. You can manage tracking through cookie preferences and your browser settings.

Third-party links

Our website may link to third-party sites or services. Their privacy practices are their own; please review their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page. Your continued use of the site after changes become effective means you accept the updated policy.

Contact us

If you have questions or requests related to privacy, contact us at [email protected].