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Payment Methods

We offer secure, straightforward checkout. Choose the payment option that works best for you.

Accepted ways to pay

Method	How it works	Notes
Credit & debit cards	Pay with most major cards. Processed securely by Stripe or Airwallex.	May require a one-time bank verification (3D Secure). We do not store your full card number.
PayPal	Complete payment in your PayPal account and return to our site.	Use your PayPal balance or linked funding source as allowed by PayPal.
Stripe	Card payments processed through Stripe at checkout.	Fast, secure card checkout with industry-standard protections.
Airwallex	Payments processed via Airwallex depending on your region.	In some regions, additional local options may appear at checkout.

Checkout security and privacy

Our checkout is encrypted (TLS) end to end.
Payments are processed by trusted partners (Stripe, PayPal, Airwallex).
We never store full card numbers or CVV on our servers.
Orders may be reviewed to prevent fraud; we may contact you if verification is needed.

For your safety, please do not email or message us your card details.

Payment timing and authorizations

Charges are placed when you confirm your order. Some banks display a temporary authorization hold.
If an order fails or is canceled, any authorization hold will be released by your bank according to their timeline.
Your payment will be processed in the currency shown at checkout. Any exchange rates or fees are set by your bank or provider.

If your payment fails

If you see an error or your payment is declined, try the following:

Confirm card number, expiry, CVC, and billing address (including ZIP/postal code) match your bank’s records.
Complete any one-time verification your bank requires (e.g., a text/app code).
Try a different browser or device, or clear your cache and try again.
Try another method (for example, PayPal or a different card).
Contact your bank to approve the transaction if they placed a security block.
If you notice a pending duplicate after a failed attempt, your bank will usually release the hold automatically; you can also contact us for help.

Message you may see	What it means	What to do
Do not honor / generic decline	Your bank blocked the transaction.	Call your bank or use a different payment method.
Incorrect ZIP/postal code	Billing address verification mismatch.	Update the billing address to match your card statement.
3D Secure authentication failed	Bank verification wasn’t completed.	Retry and complete the one-time code or switch methods.
Processor unavailable / network error	Temporary connectivity issue.	Wait a minute and try again, or choose another method.

Receipts and statements

We email an order confirmation and receipt once payment is successful.
Your statement will typically show WPDOG.COM or the name of our payment partner.

Refunds and reversals

When a refund is issued, it is returned to the original payment method. Posting times depend on your bank or provider. PayPal usually shows refunds promptly, while card issuers can take several business days to display them.

Need help with a charge? Email [email protected] with your order number and the last four digits of your card (never send full card details).

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